We’re here to help you get the most from your OUTR gear.
OUTR is preparing for launch. Orders are not open yet.
Product support
For questions about setup, charging, operation or accessories, email hello@gooutr.com.au or use our contact form. Include your order number or proof of purchase where available, a description of the issue and photos if helpful.
Packages and specifications
Compare the Standard and Complete packages, review the wagon specifications or browse our frequently asked questions.
Delivery
Delivery areas, freight charges and dispatch estimates are being finalised and will be confirmed before orders open.
Returns and warranty
Our Returns and Warranty page explains our one-year OUTR warranty, change-of-mind returns and how to request help. Australian Consumer Law rights apply in addition to our warranty.
Replacement parts
Contact us about batteries, chargers, wheels and accessories. Availability and pricing will be confirmed for your specific request.