Prelaunch information
OUTR is preparing for launch and is not accepting orders yet. The return and warranty terms below explain your consumer rights and how to contact OUTR.
Your Australian consumer rights
Australian Consumer Law does not set one fixed warranty period for every product. Consumer guarantees apply automatically for a reasonable period based on the product, its price, expected use and durability.
Products bought from OUTR are covered by the Australian Consumer Law. These rights cannot be excluded by this page, a supplier’s warranty or any other store term. They can continue beyond an additional warranty period, depending on the product and circumstances.
If something goes wrong
Contact OUTR through our Contact page with proof of purchase and a description of the problem. Photos or video can help where practical. OUTR will assess the issue and provide the remedy required by law. You do not have to pursue the overseas manufacturer yourself.
For a major failure, you can choose a refund or replacement, or keep the product and seek compensation for its reduced value. Compensation may also be available for reasonably foreseeable loss or damage.
For a minor failure, OUTR can usually arrange a free repair within a reasonable time. If we cannot or do not fix a minor failure within a reasonable time, you may seek a refund or replacement, or arrange a repair elsewhere and recover its reasonable cost, as provided by the Australian Consumer Law.
Returning a faulty product
Original packaging is not required for a consumer-guarantee claim. Please contact us to coordinate safe return arrangements. If a faulty item is large, heavy or difficult to return, OUTR will arrange collection or cover return transport as required by law. Where a fault is confirmed, we will reimburse reasonable return expenses already paid; keep your receipts.
Do not post a damaged or swollen battery. Stop using it and contact us for safe handling and transport instructions.
1-year warranty
OUTR products come with a 1-year warranty from the date of delivery, covering defects in materials and workmanship under normal use. Contact OUTR with proof of purchase and details of the issue to make a claim. We will assess the product and arrange repair or replacement for a covered defect, including reasonable associated transport costs.
This warranty is additional to your rights under the Australian Consumer Law. Those rights may continue beyond the 1-year warranty period. The warranty provider and claim contact details are listed below.
To claim reimbursement of reasonable warranty return expenses, send OUTR copies of the transport receipts through our Contact page. We will reimburse approved expenses to your original payment method, or another method agreed with you.
Australian Consumer Law statement
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
30-day change-of-mind returns
Contact OUTR within 30 days of delivery to request a change-of-mind return. Goods must be unused, undamaged and in their original packaging, with all supplied accessories, manuals and tags. Complete packages must be returned with every included item. Proof of purchase is required.
We will provide return instructions. You pay return freight, and the original delivery charge is not refundable for a change-of-mind return. Once the eligible goods have been received and inspected, we will refund the product price to your original payment method. No restocking fee applies.
These conditions apply only to change-of-mind returns. They do not restrict your rights for faulty, unsafe, misdescribed or otherwise non-compliant goods under the Australian Consumer Law.
Warranty provider and contact details
Aviran Avraham Buzaglo trading as OUTR
ABN 28 808 092 892
6 Debbie Court, Dingley Village VIC 3172, Australia
Phone: 0481 337 121
For enquiries and warranty claims, email hello@gooutr.com.au or use our Contact page. Contact us before sending any return so we can provide the appropriate return address and transport instructions.